Dr. Iryna Heiets, Sarah Ng, Navjot Singh, Jordan Farrell, Akshat Kumar, Ken Anon Lau 

Airline on Social Media

This paper explores the use of socialmedia by geographically diverse airlines and investigate how different airlines utilise different types ofsocial media platforms to engageand interact with their audiences. 

Using manual data collection methods,the researchers gathered data from social media such as Facebook, Instagram, Twitter, LinkedIn, andTikTok, and categorized the data into coded groups (advertising, informational, customer care, interactive,entertainment, promotional) based on the nature of the posts. The findings from this study highlight trendsin social media usage among airlines. 

Dr Iryna Heiets, Prof Tamara Oleshko, Dr Nataliia Popyk, Dr Oleg Leshchinsky, Dr Dmytro Kvashuk 

The airline finance losses after aviation accident: a case study for UIA

The article covers the issue of the airplane crash of the Ukrainian airline UIA near Tehran in January 2020. A review of the scientific literature was conducted, which showed a limited number of studies on financial costs and compensation in the case of the downing of a passenger airliner. The authors identified the main causes of air accidents of passenger airliners associated with the state of Ukraine, among which a significant share is crew error. In addition, the data on aviation disasters with human casualties were summarized, and were determined the conditions for paying compensation to airlines and relatives of the victims.