Airlines Response to COVID-19, Stress and Employee Commitment among Flight Attendants

The research investigated the impacts of the COVID-19 pandemic on the aviation industry and the psychological impacts on flight attendant stress levels and their perspectives on employee commitment. The results of the frequency distribution and the statistical summary display a rise in high-stress levels among flight attendants, an increase of stressors from airline strategies and a significant drop in employee commitment. Meanwhile, the correlation analysis found high a correspondence between the total stressors and salary reduction at 0.79, temporary/permanent layoff at 0.80, changes in health, and safety protocols at 0.86, risk of in-flight transmission at 0.88 and quarantine and self-isolation at 0.83.

Key Words: flight attendants, stress, airline, employee commitment, COVID-19